Frequently asked Questions
FREQUENTLY ASKED QUESTIONS
1/ What are your opening hours?
We are open 7 days a week from 10 am to 5pm. We only closed on Christmas Day, Boxing Day and New Years Day. For our location please refer to the Contact link on this site.
2/ What is my product made from?
All our garden art is made from Mild Steel. We use mild steel because of its price affordability and its malleability. On request we are able to work in corten steel and stainless steel but the material cost is significantly higher. Please contact us for costings for corten or stainless steel.
3/ How do I look after my product?
All our garden art is made from Mild Steel. This steel continues to rust on the surface slowly over time. Your product will last for many years. If you wish to maintain the finish the product can be sealed with Penetrol. Penetrol is an oil based metal primer-sealer. It stops the oxygen from getting to the metal thus stops or greatly slows down the rusting process. It dries to touch and will prevent any rust staining on walls or paving. It breaks downs with UV light so needs to be reapplied about once a year, every 6 months near the ocean (salt). It is commonly available at hardware stores.
4/ What finishes are available other than the rusted steel effect?
Your product can be powdercoated to create a hard finish that is tougher than conventional paint. Powdercoating is available in a wide range of colors and textured finishes. Galvanization, and zinc plating is also available to achieve a metal finish that will not rust. Please contact us for cost of additional finishes.
5/ Can I purchase a gift certificate?
Yes please refer to the Gift Certificates link under our Customer Service section on this site.
6/ Where do you ship your products to?
We will ship anywhere in Australia and around the world. Please refer to the Shipping link under our Customer Service section on this site.
7/ Can I paint my new artwork?
Penetrol will act as a primer for painting rusty steel, however you will need to brush any loose material off it first. Ideally if you wish to paint it ask us ahead of time and we will supply you with the piece unrusted.
8/ is your art available elsewhere?
We sell a range of our products at selected stockists in Victoria and around Australia. These stockists can be found under stockists on the Customer Service link on the website.
OUR 30 DAY RETURNS POLICY
You may return any product you have purchased to us, that is not faulty, in its original condition within 30 days from the date it was purchased and receive a refund (minus any shipping paid).
We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s). All products must be in an undamaged state.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or, if you wish, provide a replacement.